Return & refund policy

We want you to feel good about every purchase from Allsquare. If something doesn’t feel right, we’re here to make it better.

exchange policy:

Return Window:

• You can raise a return or exchange request within 48 hours of receiving your order. 

• Returns requested for reasons such as change of mind, dislike of taste or texture, incorrect order placement, or personal preferences will not be accepted.

Return Eligibility:

To qualify for a return:

• The item must be unused, unwashed, and in original condition with tags and packaging.

• Return is applicable only for physical damage, wrong product received, or defective items.

• Items marked as non-returnable, final sale, or perishable are not eligible.

• A mandatory unboxing video must be provided- i.e clearly show the unopened package and highlight the damage or defect.

Non-Returnable Products:

For hygiene and safety reasons, we do not accept returns on:

• Organic powders, oils, or edible products.

• Used bottles, lunch boxes, or personal containers.

• Custom/labeled or made-to-order items.

• Products received in good and usable condition.

• Food products that have been opened or partially used.

• Items reported as damaged after 48 hours from delivery without valid proof. 

Return Process:

• Email us at allsquare@gmail.com with your Order ID and the reason for return.

• Attach product images or unboxing videos (especially in case of damage).

• Our team will review your request and schedule a return pickup, or ask you to ship the item back.

• Once we receive and inspect the item, your refund will be processed.

Refund Timelines: