exchange policy:

we do not offer any exchanges for any product. We request customers to carefully review the product details, description, and ingredients (if applicable) before making a purchase.

Return Window:

• You can raise a return or exchange request within 24 hours of receiving your order. 
• Returns requested for reasons such as change of mind, dislike of taste or texture, incorrect order placement, or personal preferences will not be accepted.

Return Eligibility:

To qualify for a return:

• The item must be unused, unwashed, and in original condition with tags and packaging.
• Return is applicable only for physical damage, wrong product received, or defective items.
• Items marked as non-returnable, final sale, or perishable are not eligible.
• A mandatory unboxing video must be provided- i.e clearly show the unopened package and highlight the damage or defect.

Non-Returnable Products:

For hygiene and safety reasons, we do not accept returns on:

• Organic powders, oils, or edible products.
  Used bottles, lunch boxes, or personal containers.
• Custom/labeled or made-to-order items.
• Products received in good and usable condition.
  Food products that have been opened or partially used.
• Items reported as damaged after 48 hours from delivery without valid proof. 

Return Process:

• Email us at Support@allsquare.in with your Order ID and the reason for return.
• Attach product images or unboxing videos (especially in case of damage).
• Our team will review your request and schedule a return pickup, or ask you to ship the item back.
• Once we receive and inspect the item, your refund will be processed.

Refund Timelines:

• Once your return is approved, we will initiate a refund to your original payment method.
• Refunds are processed within 5-7 business days after approval.
•  You will receive a confirmation via email/SMS when the refund is initiated.
•  If you paid via UPI, card or net banking, the refund will reflect in your bank statement shortly thereafter.
• Shipping charges are non-refundable unless the full order was damaged or undelivered.

disclaimer:

We reserve the right to refuse a return or a refund if the conditions mentioned above are not met. Our decision on whether a product is eligible for return or refund is final.

need help?

Support@allsquare.in

Our customer support team is available Monday to Saturday, 10:00 am – 6:00 pm (IST)